FAQS
BOSTONS #1 CAR SERVICES
Website: www.starblackcar.com/
Phone: 877-5011-313
You can ride with STAR BLACK CAR in every U.S. city and in 110 countries worldwide. Rides can be booked in advance using any of our reservation methods. Most reservations need to be booked between 30 minutes to 4 hours before your requested pick-up time. Advance reservation times differ based on the pickup location.
STAR BLACK CAR offers a wide selection of vehicle types in order to best meet the needs of our passengers and travel organizers. To learn about the differences please visit the ride with us section on loganblackcar.com and choose the option which best suits your luxury travel requirement.
Each vehicle can accommodate a different number of passengers and bags. Please visit the Fleet section on starblackcar.com to view our passenger and bag limits for each car class.
If your passenger/bag count exceeds the limits, you will need to upgrade the vehicle type or reserve an additional vehicle. TLC safety regulations prohibit passengers and bags from riding in the front seat of the vehicle. The driver has the right to refuse the ride if the passenger/bag count exceeds the limits of the vehicle. This will result in extra charges for you, so please book accordingly.
Any information you provide to us when booking is confidential and never shared with a third party.
We ask for the passenger’s name, pick-up and drop-off locations, vehicle request, credit card information, mobile number and email address. The email address you provide us with will be sent the booking confirmation and a final receipt. We also ask for the passenger’s mobile number so they can receive important SMS alerts on the day of their ride. You can opt-out of providing us with an email address and mobile number; however this could result in a number of ride-related issues like missing an error in a reservation or being unable to locate your driver at pick-up. We strongly recommend that all passengers provide a valid email address and mobile number.
if you’ve provided us with your mobile number, you will receive an SMS alert to let you know your driver is on the way and again when they arrive at your pickup location.
If you need to contact your driver, the best number to call will be listed in the SMS alert. You can also always call us at 877-5011-313.
Creating an account allows you to manage your current, cancelled and closed reservations; cancel reservations online; manage payments methods and contact information; and most importantly expedite the check out process.
If you need to contact your driver, the best number to call will be listed in the SMS alert. You can also always call us at 877-5011-313.
